6. Claim Issue Reasons

You need to send "storeFrontCode" as Header Parameter.
For the claim issue reason 1651, this reason cannot be selected within the first 24 hours after the return on the Waiting Action status.
The return reasons provided by this service are common to both the Turkey and Global marketplaces. You can find the return reasons applicable to the CEE marketplace in the "Sample Service Response" section below.

GET getClaimsIssueReasons

PROD

https://apigw.trendyol.com/integration/order/claim-issue-reasons

STAGE

https://stageapigw.trendyol.com/integration/order/claim-issue-reasons

Sample Service Response

[
  {
    id: 51,
    name: "The product was used abnormally and/or damaged by the customer",
  },
   {
    id: 401,
    name: "The returned product or item quantity is missing",
  },
  {
    id: 151,
    name: "The returned product is missing a part/accessory",
  },
  {
    id: 201,
    name: "A completely different product (wrong product) was returned from the one sold",
  },
  {
    id: 451,
    name: "I'll send the product for analysis",
  },
  {
    id: 2051,
    name: "The product's protective packaging (hygiene seal, seal, package) has been opened",
  },
  {
    id: 1651,
    name: "The return package was not delivered to me",
  },
  {
    id: 2078,
    name: "The received product has no defect. I want to accept the return for customer satisfaction",
  },
  {
    id: 2079,
    name: "I sent the correct product in good condition. The returned product arrived missing, damaged, or as a different product",
  },
  {
    id: 1801,
    name: "No manufacturing issues found",
  },
  {
    id: 1851,
    name: "Product was replaced",
  },
  {
    id: 1901,
    name: "Product repair completed",
  } 
];