6. Claim Issue Reasons
You can access the claimIssueReasonId value to be sent to the createClaimIssue service by using this service.
- You need to send "storeFrontCode" as Header Parameter.
- For the claim issue reason 1651, this reason cannot be selected within the first 24 hours after the return on the Waiting Action status.
GET getClaimsIssueReasons
Sample Service Response
[
{
id: 51,
name: "The product received from the customer was used",
},
{
id: 201,
name: "The product received from the customer is wrong",
},
{
id: 251,
name: "The product received from the customer is defective/damaged",
},
{
id: 401,
name: "The product quantity received from the customer is missing",
},
{
id: 151,
name: "The product received from the customer is missing an accessory/part",
},
{
id: 1651,
name: "I did not receive the return package sent by the customer",
},
{
id: 2201,
name: "The item I sent is not missing",
},
{
id: 1751,
name: "The item I sent is not defective",
},
{
id: 1701,
name: "The item I sent is not incorrect",
},
{
id: 2151,
name: "I will send the invoice for the customer to get support from technical service",
},
{
id: 2051,
name: "A hygienic product’s package has been opened",
},
{
id: 451,
name: "I’ll send the returned item for analysis",
},
{
id: 1801,
name: "No production/manufacturing-related issue was found.",
},
{
id: 1851,
name: "The product has been replaced",
},
{
id: 1901,
name: "The product has been repaired",
},
];Updated 3 months ago