5. Reject Returned Orders

You can only create a rejection request for returned orders with "WaitingInAction" status.
You need to send "storeFrontCode" as Header Parameter.
You must add the attachments (pdf, jpeg, etc.) as a "form-data (file)".
You can reach the"claimId" ve "claimLineItemIdList" values by using the Getting Returned Orders service.
You can reach the "claimIssueReasonId" by using the Claim Issue Reasons service.
You must type the "description" as a freetext with maximum of 500 characters.
You do not need to upload a file for the return reasons below. It is mandatory to upload a file for all reasons except these two return reasons.
- 1651: "I did not receive the return package sent by the customer"
- 451: “I will send the product received from the customer for analysis.”

POST createClaimIssue

PROD

https://apigw.trendyol.com/integration/order/sellers/{sellerId}/claims/{claimId}/issue?claimIssueReasonId={claimIssueReasonId}&claimItemIdList={claimItemIdList}&description={test}

STAGE

https://stageapigw.trendyol.com/integration/order/sellers/{sellerId}/claims/{claimId}/issue?claimIssueReasonId={claimIssueReasonId}&claimItemIdList={claimItemIdList}&description={test}

Sample Service Response

HTTP 200

🚧
Please follow the logic below:

If "dontShipBack": true: You do not need to ship the package back to the customer.

If "dontShipBack": false: You must ship the package back to the customer only if your rejection request has been accepted by Trendyol.

You can track the status of your rejection requests via the Get Returned Order service on "claimItemStatus" status.