5. Reject Returned Orders
In Trendyol system, you can create a rejection request for returned orders in your warehouse.
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You can only create a rejection request for returned orders with "WaitingInAction" status.
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You must add the attachments (pdf, jpeg, etc.) as a "form-data (file)".
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You can reach the"claimId" ve "claimLineItemIdList" values by using the Getting Returned Orders service.
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You can reach the "claimIssueReasonId" by using the Claim Issue Reasons service.
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You must type the "description" as a freetext with maximum of 500 characters.
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You do not need to upload a file for the return reasons below. It is mandatory to upload a file for all reasons except these two return reasons.
- 1651: "I did not receive the return package sent by the customer"
- 451: “I will send the product received from the customer for analysis.”
POST createClaimIssue
Sample Service Response
HTTP 200Updated 10 days ago