4. Approve Returned Orders

• You can only create a rejection request for returned orders with "WaitingInAction" status.

• You need to send "storeFrontCode" as Header Parameter.

• You must add the attachments (pdf, jpeg, etc.) as a "form-data (file)".

• You can reach the"claimId" ve "claimLineItemIdList" values by using the Getting Returned Orders service.

• You can reach the "claimIssueReasonId" by using the Claim Issue Reasons service.

• You must type the "description" as a freetext with maximum of 500 characters.

• You do not need to upload a file for the return reasons below. It is mandatory to upload a file for all reasons except these two return reasons.

  • 1651: "I did not receive the return package sent by the customer"
  • 451: “I will send the product received from the customer for analysis.”
  • 2101: "Change request from order question (It should not be used unless the customer requests it.)"

POST createClaimIssue

Sample Service Request

{
  "claimLineItemIdList": [
    "f9da2317-876b-4b86-b8f7-0535c3b65731"
  ],
  "params": {}
}

Sample Service Response

HTTP 200