4. Frequently Asked Questions

Currently, we offer Marketplace model in Germany but we have a fast expansion roadmap for Europe and UK. New country launches will be informed through Seller Center and emails to sellers working with us. If you are not already working with us, you can check here for new information later.

Shipments over 30€ is free and all returns are free to customers. (30days return policy)

Prices of the products are solely determined by the sellers and can be updated any time by them through their integrators.

We are responsible for all translations on our websites. You should fill all product information in English when listing a product. There are predefined values to be chosen for most of the product information fields and Trendyol has the proofed translations of these values. So, the translations will be reflected to different language options automatically.

Seller pays for both shipment and return fees based on their agreements with the carrier companies.

You can login to Trendyol Seller Center with your credentials and select Invoice Listing under Finance tab for commission, sales and any other invoice details.

Trendyol offers extensive benefits to our partners on our platform listed as below:

1. Strong marketing support
2. Attractive commercial terms
3. Ability to showcase their brands
4. Analytical performance tracking
5. Dedicated account management
6. fast inttl. expansion

More information will be displayed on "Trendyol Academy" soon.

Please see commission rate card on "Trendyol Academy" soon or in company presentation.

Soon on "Trendyol Academy", till then please see presentation "platform requirements"

Yes, Trendyol works as single catalogue and has buybox. For each product, the buybox winnerseller according to Trendyol Buybox algorithm ruleset will be shown to customers.

Please click here to see all logistic requirements contents on Trendyol Academy. For specific topics you can click on the subjects below and see related content.

• Delivery
• Return
• Carrier options
• Parcel
• Necessary documents in parcel
• Customer claims and reclamations

Customers contact only with Trendyol for their claims. When there is a request for seller or action needed to be taken by seller, Trendyol Customer Support team opens a ticket to seller and expects to get a response within 48 hours.

Once you fill Seller Onboarding Form and provide necessary documents, an internal process for checks and approvals start. It takes approximately 1-2 weeks depending on the accuracy of the information and the availability of the teams.

If all requirements of listing are met, it takes approximately half a day to list a product to Trendyol Platform.

Yes, a dedicated account manager will be in contact with you for onboarding and listing processes and will support you for additional needs.

Trendyol provides dedicated seller support agents for day to day problems, requirements and questions who can be directly reached via Seller Chatbot.

Trendyol does not currently offer Marketing Services but it is planned to go live in 2023.

You can login to Trendyol Seller Center with your credentials and check your Sales, Cancelled and Returned reports under Reports tab.

By being a part of FBT program:

• You can easily join the system, you will be ready to send your products to Trendyol's Poland warehouse just in a few days
• It is very easy to track your brand's performances from your seller center screens
• When an order is placed, Trendyol's very professional operations teams do all the work
• And finalliy, all you will focus on be growing your business in Europe

The services that you will recieve by FBT program:

• Inbounding: Counting, receiving, preparing and storing items in Poland warehouse.
• Storing: Carrying stocks in Trendyol warehouse.
• Outbounding: When an order is placed preparing, packing, shipping your items to customer.
• Return Management: When customers send products to Trendyol warehouse, controlling, re-packing and shelving your items.

You can send an email to [email protected]. Our category team will contact you if there is no problem after reviewing your e-mail and direct you about the application next steps.

After category team's approval, in order to start process, your company has to have EU Entity, Polish VAT Number and EPR Number.All the detailed informations will be given by our team after your application.

After actively working, you will have an access to Trendyol's International Seller Center. From Seller Center, you can create "Shipping Notice" each time you want to send products and by this, you can declare your items and number of stock amounts.

You should ship your items to Poland warehouse. Trendyol doesn't have a service for this action.

You can see receiving rulesets in order to have detailed information.

We are aiming to receive your items within 72 hours after your products are arrived in Poland warehouse.

You can control your product based stock levels on your Seller Center.

You can reach your product based performance reports on your Seller Center.

Trendyol can directly send the items that you would like to take back to your warehouse and charges the operational cost.

Please see FBT presentation for the latest service rates.

You can see all your commision and service fee invoices (with detailed documents) on your Seller Center.

You can reach out to your Seller Support assistant via Seller Center and share the details of problem. Our team will solve the problems directly.