Getting Customer Questions

You can take all the questions asked by customers on Trendyol through this service.

GET questionsFilter

If you make a request with the above endpoint without giving any date parameters, your questions in the last week will be shown to you. If you add the startDate and endDate parameters, the maximum interval will be two weeks.

PROD

https://apigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/filter

STAGE

https://stageapigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/filter

Recommended Endpoint

PROD

https://apigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/filter?startDate={startDate}&endDate={endDate}&status=WAITING_FOR_ANSWER

Service Parameters

supplierId should be sent on request as a mandatory field.

Parameters	Parameters Value	Explanation	Type
barcode		Product Barcode	long
page		Only return information on the specified page	int
size		Specifies the maximum number to list on a page.	int
supplierId		ID information of the relevant supplier should be sent	long
startDate		It fetches the next orders from a specific date. Must be sent as Timestamp	long
endDate		It fetches orders up to the specified date. Must be sent as Timestamp.	long
status	WAITING_FOR_ANSWER, WAITING_FOR_APPROVE, ANSWERED, REPORTED, REJECTED	Fetchs the information according to the status of questions.	string
orderByField	PackageLastModifiedDate	Based on the last update date.	string
orderByField	CreatedDate	Based on the order creation date.	string
orderByDirection	ASC	Sorts from old to new.	string
orderByDirection	DESC	Sorts from new to old.	string

Sample Service Response

{
  "content": [
    {
      "answer": {
        "creationDate": 0,
        "hasPrivateInfo": true,
        "id": 0,
        "reason": "string",
        "text": "string"
      },
      "answeredDateMessage": "string",
      "creationDate": 0,
      "customerId": 0,
      "id": 0,
      "imageUrl": "string",
      "productName": "string",
      "public": true,
      "reason": "string",
      "rejectedAnswer": {
        "creationDate": 0,
        "id": 0,
        "reason": "string",
        "text": "string"
      },
      "rejectedDate": 0,
      "reportReason": "string",
      "reportedDate": 0,
      "showUserName": true,
      "status": "string",
      "text": "string",
      "userName": "string",
      "webUrl": "string"
    }
  ],
  "page": 10,
  "size": 2,
  "totalElements": 864,
  "totalPages": 432
}

GET questionsFilterById

PROD

https://apigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/{id}

STAGE

https://stageapigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/{id}

With the id value of the question returned from the service above, you can pull the questions individually and take action.

Field	Explanation
customerId	The registered id value of the customer on trendyol.com.
answeredDateMessage	It is the time to answer the question.
creationDate	The date the customer asked the question on trendyol.com.
imageUrl	The image link of the product asked for the question.
productName	The product name asked for the question.
public	Indicates whether the question will be published
reason	The return value if the question is rejected.
rejectedAnswer	Details of the last rejected answer to the question.
rejectedDate	The date when the problem is rejected.
reportReason	The description of the seller when reporting the question. This process is done only from Trendyol Seller Panel.
reportedDate	The date the seller reported the question.
showUserName	It is the parameter that transmits whether the customer's name appears on trendyol.com or not.
status	The status of the question.
text	It is the text of the question asked by the customer.
userName	The name of customer.