Create a Rejection Request on Returned Orders (createClaimIssue)

Create a Rejection Request on Returned Orders

In Trendyol system, you can create a rejection request for returned orders in your warehouse.

• You can only create a rejection request for returned orders with "WaitingInAction" status.

• You must add the attachments (pdf, jpeg, etc.) as a "form-data (file)".

• You can reach the"claimId" ve "claimLineItemIdList" values by using the Getting Returned Orders service.

• You can reach the "claimIssueReasonId" by using the Claim Issue Reasons service.

• You must type the "description" as a freetext with maximum of 500 characters.

• You do not need to upload a file for the return reasons below. It is mandatory to upload a file for all reasons except these two return reasons.

  • 1651: “Müşterinin yolladığı iade paketi elime ulaşmadı”.
  • 451: “Müşteriden gelen ürünü analize göndereceğim”.
  • 2101: "Sipariş sorusundan gelen değişim talebi (müşterinin talebi yoksa kullanılmamalı)"

POST createClaimIssue

Sample Service Response

HTTP 200