Answering Customer Questions

You can answer your questions on Getting Customer Questions through this service.

The reply message must be a minimum of 10 characters and a maximum of 2000 characters.
Answers are checked for forbidden words. Answers containing forbidden words are rejected.

POST createAnswer

PROD

https://apigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/{id}/answers

STAGE

https://stageapigw.trendyol.com/integration/qna/sellers/{sellerId}/questions/{id}/answers

Sample Service Request

{
  "text": "string"
}

Sample Service Response

{
  "answerId": 0
}

Field Definitions:

Field	Explanation
id	This is the unique identification of the question. It can be received from Getting Customer Question Service
text	This is the text of the answer you would like to respond to customer.
sellerId	This is the unique seller id as registered in Trendyol.

Error Cases:

You may encounter the following errors during the response process:

Error Case	Definition
Question already answered	This question has already been answered. Answered questions cannot be re-answered.
Time limit exceeded	The question has been closed because you did not respond within the allocated time.
Forbidden word limit exceeded	The question has been closed because you exceeded the limit for using forbidden words in your response.
Response too short	Your response must be at least 10 characters long.
Response too long	Your response cannot exceed 2000 characters.
Empty response	Please enter a response.

Which questions can be answered?

Status	Can be answered?	Defnition
WAITING_FOR_ANSWER	Yes	Only questions in this status can be answered.
ANSWERED	No	Question already answered.
REPORTED	No	Question reported; awaiting admin review.
REJECTED	No	Question rejected and closed.
UNANSWERED	No	The question has been closed due to no response within 3 business days or exceeding the forbidden word limit.

📘
IMPORTANT NOTES:

After you submit a response, answers are checked for forbidden words.

If forbidden words are detected, your response will be rejected, and the question status will return to WAITING_FOR_ANSWER.

If a certain number of answering attempt containing forbidden word is tried, the question status will change to UNANSWERED, and it can no longer be answered.