Claim Issue Reasons (getClaimsIssueReasons)

Claim Issue Reasons

You can access the claimIssueReasonId value to be sent to the createClaimIssue service by using this service.

For the claim issue reason 1651, this reason cannot be selected within the first 24 hours after the return on the Waiting Action status.

GET getClaimsIssueReasons

PROD

https://apigw.trendyol.com/integration/order/claim-issue-reasons

STAGE

https://stageapigw.trendyol.com/integration/order/claim-issue-reasons

Sample Service Response

[
  {
    id: 1,
    name: "İade gelen ürün sahte", //Returned product is fake
  },
  {
    id: 51,
    name: "İade gelen ürün kullanılmış", //Returned product used
  },
  {
    id: 201,
    name: "İade gelen ürün yanlış", //Returned product is wrong
  },
  {
    id: 251,
    name: "İade gelen ürün defolu / zarar görmüş", //Returned product is defective / damaged
  },
  {
    id: 401,
    name: "Eksik ürün", //Missing items
  },
  {
    id: 101,
    name: "Fazla ürün", //surplus product
  },
  {
    id: 151,
    name: "Ürünün bir parçası / aksesuarı eksik", //Part/accessory of the product is missing
  },
  {
    id: 301,
    name: "Ürün bana ait değil", //The product does not belong to me
  },
  {
    id: 351,
    name: "İade paketi boş geldi", //Return package came empty
  },
  {
    id: 1651,
    name: "İade paketi elime ulaşmadı", //I did not receive the return package
  },
  {
    id: 1701,
    name: "Ürün yanlış değil", //The product is not wrong
  },
  {
    id: 1751,
    name: "Ürün kusurlu değil", //The product is not defective
  },
  {
    id: 451,
    name: "Diğer", //Other
  },
];