You can use it to create return request packages for order packages that arrive without a return code. After creating a package with this service, you can get the return packages with the Picking Returned Orders
NOT: The refund request you will create will be created in the status of "Created". You can use the "createClaim" service only for return requests you will "approve."
https://api.trendyol.com/sapigw/suppliers/{supplierId}/claims/create
{
"claimItems": [
{
"barcode": "string",
"customerNote": "string",
"quantity": 0,
"reasonId": 401
}
],
"customerId": 0,
"excludeListing": true,
"forcePackageCreation": true,
"orderNumber": "string",
"shipmentCompanyId": 0
}
{
"claimId": "string",
"cargoTrackingNumber": 733xxxxxxx,
"claimItemIds": [
"string"
]
}
Field Name | Details |
---|---|
barcode | It is the barcode information of the product in the order. |
customerNote | It is the field written by customers. If you wish, you can feed this field with a text such as "Return without return code". |
quantity | It is the quantity information of the product you want to create a return request. |
reasonId | These are the reasons for return selected by customers on trendyol.com. You can feed this id value as "I give up" with 401 id value for now. |
customerId | It is the id value of the customer who take the order on Trendyol. |
orderNumber | The number of the order. |
shipmentCompanyId | You can use the id value of the cargo company you have worked with. |