Get Claim Audit Information

GET Claim Audit Information

With this service, you can check the status progress of the returned order, the update date, the person who made the transaction.

  • GET getClaimAudits
  • PROD : https://api.trendyol.com/integration/oms/core/sellers/{sellerId}/claims/items/{claimItemsId}/audit

STAGE : https://stageapi.trendyol.com/integration/oms/core/sellers/{sellerId}/claims/items/{claimItemsId}/audit

Sample Response:

[
    {
        "claimId": "6101ceca-1743-4d4e-bad2-d476c22542ca",
        "claimItemId": "f369b0a2-1461-4c9c-b3cc-12824d65e5e6",
        "previousStatus": "",
        "newStatus": "Created",
        "userInfoDocument": {
            "executorId": "328e8073-d898-11eb-b199-d6f52af37563",
            "executorApp": "Seller Center Orders BFF",
            "executorUser": "[email protected]"
        },
        "date": 1624943376430
    },
    {
        "claimId": "6101ceca-1743-4d4e-bad2-d476c22542ca",
        "claimItemId": "f369b0a2-1461-4c9c-b3cc-12824d65e5e6",
        "previousStatus": "WaitingInAction", 
        "newStatus": "Accepted",
        "userInfoDocument": {
            "executorId": "41038394-d898-11eb-9b23-caa176587e6c",
            "executorApp": "SellerIntegrationApi", // Shows from which platform the transaction was made
            "executorUser": "[email protected]" // Shows which user the action was taken by
        },
        "date": 1624943400249 // Update date
    },
    {
        "claimId": "6101ceca-1743-4d4e-bad2-d476c22542ca",
        "claimItemId": "f369b0a2-1461-4c9c-b3cc-12824d65e5e6",
        "previousStatus": "Created",
        "newStatus": "WaitingInAction",
        "userInfoDocument": {
            "executorId": "328e8073-d898-11eb-b199-d6f52af37563",
            "executorApp": "Seller Center Orders BFF",
            "executorUser": "[email protected]"
        },
        "date": 1624943381690
    }
]

If the process is done with integration, it will appear as follows : executorApp: "SellerIntegrationApi",

If a transaction is made from the seller panel, it will appear as follows: executorApp: "Seller Center Orders BFF"

Anything other than these logs means that no action has been taken by you. The user information that you have transmitted while processing in the executorUser is returned.